An update for our Australian Customers on Medicare Web Services
As you may be aware, Services Australia (Medicare) have recently announced changes to the current technology used by practice management software to submit claims electronically.
Medicare’s digital health channel currently uses adaptor technology, and are now updating to web services to ensure that the digital claiming and data channels are secure and stable, now and into the future, meet current technology standards and are easier to update and improve.
Contrast One currently connects to Services Australia via what’s called a Medicare Client Adaptor, which utilises a Medicare PKI certificate also known as a Site certificate. As per the new requirements, Medicare will be replacing the Medicare PKI certificate method with a Provider Digital Access (PRODA) account, which will lead to the replacement of the current Medicare Client Adaptor technology.
You may have already started receiving information about this change from Services Australia stating that from the 13th of March 2022, the current methods for accessing Medicare/DVA Claiming, will no longer be available. You can find more information on the changes here. Medicare Web Services
What do you need to do?
Contrast Imaging Solutions have been preparing for this for well over 12 months now and have successfully achieved our Notice of Integration from Services Australia on 3 May 2021. We are progressively rolling this version out to all customers with your next update by October 2021.
If you do not currently have a PRODA (Provider Digital Access) account, we suggest creating one ahead of time to ensure that you are familiar and that the appropriate authorisation levels are set up for your organisation. If you already have a PRODA account, you can start at any time linking Medicare online as a service provider to your Organisation. The steps to do this are provided on the Services Australia website. You can find these here. Linking to Proda
You will have also received an email recently from us with further information about this change and what you need to do. If you did not receive this email, please contact our friendly Support team and they will guide you through the process.